Sales Policies

Minimum Order: $25 net

Ordering
We’re open Monday through Friday from 8AM to 5PM EST. Orders placed before 3PM our time can ship the same day. We will backorder out of stock items when requested.

Freight Allowance
Orders ship within the contiguous United States via standard UPS or Fedex Ground; you can tell us your preference when you call. We normally use UPS ground services to Alaska and Canada. Shipments of stock product to locations within the New York metropolitan area over $300 will be shipped prepaid. Destinations outside of this area, east of the Mississippi river and over $500 will ship prepaid, and orders for destinations west of the Mississippi river and over $700 will be shipped prepaid. Safes and some heavy or larger items have no freight allowance.

You can ask for other UPS or Fedex options including next day, two day and three day services. Charges for these premium delivery services will be added to your order.

For Alaska, Hawaii, Canada, the US Virgin Islands and Puerto Rico - your order can ship by available services from UPS and freight charges will be added. Overseas orders ship by UPS International and charges will be added to your order.

Duty, taxes & other fees for international orders are the responsibility of the recipient.

Terms
Our normal payment terms are NET 30 days. A 1-1/2% per month late charge is added to balances past due over 30 days. We accept Visa, Mastercard, Discover and American Express for payment.

New Accounts
To establish an open account, please complete and return a credit application. Credit approval normally takes 7-10 days, but can be handled faster if necessary. The more complete the application – including fax numbers, account numbers and contacts – the faster the process will be accomplished. To satisfy your immediate needs, we can ship your order with payment by credit card, and our normal freight allowances will apply for stock products.

Pricing
Prices are subject to change without notice. Backorders on stock material will be filled at the original price. Due to frequent manufacturer price adjustments, pricing is guaranteed only at the time an order is placed. Price quotes for special order or contract jobs are valid for up to 60 days or as noted on the quote.

Special Orders
We readily solicit your special orders. Delivery is based on normal lead time which varies based on the product, but we try to provide the best delivery time possible. No cancellations or returns can be accepted on special orders. If there is a defect or shipping error by a factory, we will accept its return for credit or replacement at the manufacturer's option. Special orders must be paid in advance, except for customers with up-to-date open account status. Our normal freight policy may apply to some special orders. Consult with your sales associate when placing your order.

Returns
Product purchased from us may be returned within 90 days from date of purchase. Merchandise may be accepted for return if it is in its original condition, has intact packaging and has not been used or installed. Some items, such as keying supplies, service parts (components such as solenoids, springs, spring cages, bearings, etc.) and tools are not returnable and no returns can be accepted on special order products.

Electrical products are returnable subject to inspection and approval, but cannot be returned if power has been applied.

The manufacturer’s warranty time limits apply to products returned as defective, and will be accepted subject to their inspection and credit issuance. We will cover the freight costs to return defective material to the manufacturer from our location.

Obsolete and discontinued items as well as product approaching the end of its warranty period are not returnable.

You must request a returned goods authorization number [RGA] prior to any return. An invoice number, the date of sale or some other purchase documentation should be available when you call.

When shipping product back to us, the RGA number we provide must be prominently displayed on the shipping label. Packages that arrive without the RGA number on the outside of the carton may be refused and returned to you unopened. It is strongly recommended that you declare value when returning material to us that is worth more than $100 as most carriers will not cover losses over that amount without additional insurance.

Claims
Any report of a shortage or hidden damage must be made within 10 days of receipt of your order. If a package arrives in an obviously distressed condition, you may refuse the shipment or sign for the package as damaged. If you refuse a shipment due to damage in transit, please contact us and we will duplicate your order if possible. If there is hidden damage, please contact our customer service department with the damaged material present and the packing slip in your possession.

While in transit, merchandise is the responsibility of the carrier. If there is a loss or damage to your order, we will assist you in making a claim against the carrier.

Sales Tax
Orders shipped within New York State are subject to local sales tax unless a valid tax resale or exempt certificate has been supplied. Exempt or resale certificates can be found on our website, and completed forms can be faxed to us at 718-789-8346.


© 2016 Mayflower Sales Co., Inc.